Pr. E-H Fasla
Management consultant expert
HR management
Vice president of the Algerian community
of Human Resources Management
General Manager Of BCS Group Institute. Algeria.
European Ergonomist
Long related to the industrial sector, ergonomics has gradually opened up to the services sector, such as: Transport / logistics / Administration / NTIC / finance / Education / Health … and is also committed to the transversal study of activities in a given situation, as of the interactive relationship between the agent (s) and client (s). P. Falzon also emphasized this by recalling that “ergonomics, traditionally oriented towards industrial sectors, has recently become interested in service activities and the study of their features,…”, in particular around the role played by interactive “agent-client” type processes in the construction of work processes. Considered a sub speciality of ergonomics, hospital ergonomics, contributes to the analysis of the constraints and specificities of the activity by the multiple actors in the medical act, the complexity of the processes and interactions implemented and the risks incurred (physical, psychological, biological, chemical, psychosocial) by medical and paramedical work force in various situations.
The analysis of activity in the hospital environment comes from the observation of the existence of dysfunctions in the triptych relationship – Hospital organization / medical staff / Patients -. In this sense, hospital activity, centred on the preservation of human health, remains specific and displays work situations that require ergonomic intervention to understand how the real activity and the processes which underlie it are hampered and act in terms of operational recommendations in order to improve the work conditions related to the services presented to the patients. We shall briefly discuss three macro logics; Organization / Business / patient request – to understand the different dynamics in complex interactions.
